FAQ
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What is the cancellation policy?
Appointments must be canceled or rescheduled at least 24 hours in advance. Cancellations made with less than 24 hours’ notice will be charged 50% of the scheduled session cost.
No-shows will be charged the full session cost. A valid card is required on file at the time of booking, and any fees will be charged automatically.
If you are experiencing contagious symptoms, please cancel your appointment promptly—you will not be charged a cancellation fee. However, failure to notify (a no-show) will result in a full session charge.
In the event of a true emergency, please contact me directly via text at 470-524-2077.
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How can I pay?
Thrive Therapeutic Massage accepts credit card, check, and HSA/FSA.
HSA/FSA Payments
Many plans allow HSA/FSA spending for therapeutic massage to treat a diagnosed condition. Some plans require a Letter of Medical Necessity (LMN) from your healthcare provider. If your HSA/FSA card doesn’t process at checkout, please use a regular card—we’ll provide an itemized receipt for plan reimbursement.
Note:Gratuities and cancellation/no-show fees aren’t HSA/FSA-eligible, so please use a regular card for those. -
What should I expect during my massage?
At the start of your session, you’ll be asked to undress to your comfort level. Your privacy is always respected—the therapist will step out while you undress and dress. A typical full-body massage may include the back, shoulders, arms, gluteal muscles, legs, feet, hands, head, and neck. You’re welcome to request that any area be skipped so the session is tailored to your comfort and needs.
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Will one session be enough to fix my problem?
Some clients feel significant relief after just one massage, but lasting results often require a series of sessions, especially for chronic tension or long-standing issues. We’ll work together to create a plan that best supports your goals and helps you maintain progress over time.

